Once your ERP solution is in place, you’ll want to count on support and consultancy for your Dynamics 365 Finance and Supply Chain Management environment. And that’s exactly what you get with Managed Services.

Support and consultancy

You can count on us!

Service Update Release Assistance

Self Service Portaal

Support and consultancy

Implementing Dynamics 365 Finance and Supply Chain Management is a huge step in supporting and optimizing your business. After all, automating processes means your employees can work more efficiently and you save costs. Focus Enterprise Solutions ensures your ERP system implementation goes without a hitch.

Our knowledgeable and experienced support consultants will look after your environment once implemented and make any adjustments you wish over time. You can count on us for support and consultancy on standard and custom adjustments, our own Extended Banking solution, and other ISV products (software from other companies available to end users of Dynamics 365). What’s more, our Managed Services department also gives you access to Microsoft’s Premium Support, helping you deal with incidents in your cloud environment even faster.

You can count on us!

The agreements about the services we will provide for your environment are set out in an SLA. The SLA is not intended to restrict our service offering, but to make clear, professional arrangements within our business relationship. So, you always know you can count on us!

Service Update Release Assistance

Another important feature of Managed Services is our Business Continuity Program. Every year, Microsoft releases a number of Service Updates, containing new features, functionalities, and enhancements.

Thanks to SURA (Service Update Release Assistance), we can help you to update your environment in a structured way and ensure that you can take full advantage of new releases without disrupting your processes.

Read more about SURA and how we can help you.

Do you want to know more about how Managed Services can help you?

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Self-Service Portal

In our Self-Service Portal, you as a customer can log various types of service requests online and track their status. You might want to report a fault, submit a change request, request for additional support, or ask a burning question. Our Managed Services team will then get back to you.

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