ATC Aviation Services improves efficiency of daily operations with Microsoft Dynamics 365

Referentie ATC Aviation Services

ATC Aviation Services  is an air freight carrier with extensive experience and a large international network. The company was founded in 1971.

The core competences of air cargo management are market research, business intelligence, and airline consultancy. To be a global leader in air cargo management solutions, the drive for process optimization must always be a priority. To achieve these goals, ATC chose Broad Horizon and SYSCOM USA as its global Microsoft partners, to leverage their expertise in international roll-out and leading D365 experience.


Early on in the migration process, ATC Aviation Services recognized the benefits of Microsoft Azure cloud to bring the air cargo solutions company one step closer to a global leadership position.

ATC had been driving success with a mixture of Microsoft, Azure, and Dynamics 365 with a cargo management system called COS and was looking for solutions that could scale and offer the flexibility to meet future requirements, whatever they might be. The decision was made to migrate all current companies from AX2012 to Dynamics 365, as a first step of the international roll-out of Dynamics 365.

Dynamics 365 and the path towards organizational growth

“Over the coming years, we plan to expand our global business. It’s challenging to keep up the pace and stay in the lead with our comparatives, but D365 supplies the digital technology to support our growth in a manageable and sustainable way,” summarizes Titus Hientzsch.

With D365FO, ATC Aviation Services achieves a better grip on projects and deadlines. The unified Power Platform in Dynamics 365 brings together business processes and Office 365 personal productivity. Outlook, Excel, Word, and other familiar tools provide an unrivalled connected experience with efficient administrative task handling empowering everyone to increase productivity.

Titus continues: “Our employees have direct insight into open tasks, calendar, activities, and can keep up with customers’ requirements in one screen. In addition, Broad Horizon’s extended banking module streamlines payment traffic.”

The right information at the right moment

“Having the right information at the right time can mean the difference between spotting an error and having that mistake make its way to the customer. D365FO allows each department to customize their work screens based on their individual priorities.” says Kristi Graham, controller at ATC Aviation, Houston, Texas.

With the many advantages provided by additional D365 Office solutions, ATC Aviation Services has realized multiple process-efficiency enhancements and has improved its daily operational activities. Another benefit is the transparency to management that was missing in the past. Using the embedded Power BI Reports enables management to pro-actively solve business challenges including cash flow. “Working with Broad Horizon as a Microsoft Gold Partner, helped us achieve all targets on time and within budget.” says Sakir, Project Manager, ATC Aviation Services.

Would you like more information about our solutions after reading this testimonial? Please contact us. We are happy to see what best suits your organization.

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“The standard platform of Focus Enterprise Solutions allows us to optimally integrate our physical and digital channels. This is important to provide the customer with the desired seamless experience.”

Titus Hientzsch
IT Manager at ATC Aviation Services


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